Self-checkout (SCO) presents asset protection leaders with a rare and perhaps unprecedented opportunity to make a difference for their organizations. For here you have a retail trend premised on a problem—it’s a payment system that encourages people not to pay—which is, nonetheless, inevitable.
SCO already had substantial momentum before the pandemic, and the crisis has given it an additional push. It is spreading out from its grocery roots and emerging in stores that sell soft goods. It is baked into every description by retail analysts whenever they paint a picture of the “store of the future.”
But it kind of